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Sr Business Analyst/Program Coordinator

Company: Crescens Inc.
Location: Mechanicsville
Posted on: November 26, 2022

Job Description:

Job Title: Sr Business Analyst/Program Coordinator
Location: Mechanicsville VA/ Hybrid
Duration: 10+ Months

***Selected candidate will be required to work hybrid remote model with 3 days ON SITE and 2 days remote/per week***

Job Description:


This position calls for a seasoned Senior Business Analyst with Program Coordinator experience.
Suitable candidates must be comfortable working in a highly dynamic collaborative work environment to meet the needs of multiple business lines and supporting a portfolio comprised of a wide variety of custom applications and third-party platforms and integrations.
As a BSA/Program Coordinator you will support delivery of software solutions resolving break fix, enhancement requests and small projects from the client in our IT Business Support Portfolio Program to ensure the health and cohesion of the 30+ highly complex software applications.
You will be responsible for assisting in the organization, tracking, and coordination work across a cross functional team of software developers, BSAs, and QAs through the design, development and implementation of software development solutions.
You will be responsible for monitoring work request intake, assisting in work breakdown and triage for new items, guiding items throughout the development lifecycle, monitoring various SDLC gateways and completing Change Management tracking for production application release in compliance with our processes and procedures.
Critical to the success of this position is the ability to be engaging and effective in daily communications (both written and verbal) with business process/system owners, analysts, and stakeholders and to ensure requests are properly vetted/prioritized, timelines are properly communicated related to the implementation of the solution and delivery is in compliance with policies and procedures.
A high degree of ownership and autonomy is required as is a certain degree of creativity and latitude. The applicant must rely on limited experience and judgment to plan and accomplish goals and to engage in the proper communication channel for the task at hand. In addition, the analyst will be responsible for mentoring and assisting members of the team on compliance with policies and procedures.


Workplace Fundamentals for candidate success:-


Demonstrate excellent meeting facilitation and time management during the course of assignments Demonstrate flexibility in dealing with shifting priorities and the ability to manage and balance multiple assignments at the same time
Competently and professionally interact with, set expectations and resolve scope, timing and prioritization conflicts with stakeholders at all levels of the organization
Have excellent level appropriate and concise communication skills including conflict resolution and negotiation skills BSA Skills
Leverage BSA experience in the triage of incoming work to ensure emergency and critical items are escalated to the proper resources in a timely fashion.
Ensure SDLC processes are being followed with a high degree of rigor for PCI releases related to credit card processing
Produce effective high level business scope/epic level business need and acceptance criteria as needed to establish next steps for problem solving sessions with relevant team members (BSA/DEV/QA/SMEs etc)
Acquire full understanding of business vision for small project, enhancements, and defect remediation
Understand how change to a component/application impacts the whole system and make recommendations for the logical design of system enhancements Program Coordinator Skills
Monitor change request intake, assisting in work breakdown and triage for new items
Guiding items throughout the development lifecycle to ensure SDLC processes are being followed and gateway approvals are being garnered
Coordinating Change Management activities for production application release in compliance with our processes and procedures
Coordinate with other functional teams outside of software development for delivery Additional Skills
Proficiency with Microsoft 365 Applications for Enterprise (Word, Excel, PowerPoint, Visio) - Proven knowledge of Web Application Concepts as well as Client / Server Application Concepts
Experience with Service Now for customer service request intake and JIRA for issue resolution, development collaboration, and backlog and release management.



Required Skills:


Competently and professionally interact with, set expectations and resolve scope, timing and prioritization conflicts with stakeholders at all levels
Have excellent level appropriate and concise communication skills including meeting facilitation, conflict resolution and negotiation skills
monitoring work request intake, assisting in work breakdown, triage and problemsolving for urgent production and other issues
Full SDLC experience including cross functional development, QA, and BSA team members supporting QA and UAT needs
Experience with Business Systems Analysis software applications tools, and techniques
Experience as a BSA on agile, waterfall and hybrid agile-waterfall methodologies
Writes specific, measurable, and testable user stories with detailed acceptance criteria
Excellent problem solving and technical troubleshooting capabilities
Experience facilitating meetings with complex stakeholder dynamics
Experience with and proven knowledge of Web Application concepts
Previous experiencing using Atlassian JIRA
Experience facilitating system design and technical requirements sessions
Basic SQL Skills (Select only, ability to write complex joins)

Keywords: Crescens Inc., Richmond , Sr Business Analyst/Program Coordinator, Professions , Mechanicsville, Virginia

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