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Field Technician

Company: Genesis10
Location: Richmond
Posted on: January 26, 2023

Job Description:

Genesis10 is seeking a Field Technician for our client that are Full time Temporary positions (12-18 months)ideally based out of the Richmond, VA area to support a new modernization effort for their service locations. DescriptionAs a Field Technician in the ID Systems group at our CLIENT. You will be part of a very dynamic team of highly qualified professionals tasked to plan, design, develop, deliver, and maintain and support turnkey solutions for our government customers throughout North America. CLIENT' is an organization that is predicated upon continuous improvement, and that extends to our employees. We want to see you grow and will support you in that pursuit. You'll also get to play with the latest gadgets along the way!Responsibilities You'll be responsible for the installation and support of the front-end hardware supplied by CLIENT at DMV offices across the state. More specifically, you will:

  • Travel to DMV office for hardware installation
  • Install CLIENT supplied camera stands and any other peripherals at DMV offices and connect the camera with the DMV supplied PCs
  • Calibrate camera to ensure image quality is acceptable (based on the predetermined criteria)
  • Perform test to ensure hardware is working well
  • Train DMV operators on how to use the camera and other peripherals
  • Train DMV operators on how to trouble shoot / replace camera stand and other peripherals
  • Oversee the operation of newly installed hardware before leaving the DMV office
  • Provide phone support to DMV offices when they need help, eventually providing on-site support when required
  • Repair faulty hardware as required SkillsSuccess in this position will require a diversifiedset of skills, attained either through education or relevant work experience.Beneficial technical knowledge setsarelisted below - butdon't despair if you don't have them all- solong as you arepassionate about technology, customer service and have an appetite for learning, westill want to hear from you!
    • To perform this job successfully, an individual should have basic understanding of computer systems and peripherals. Prior knowledge of working with camera / flashes and other computer peripherals is definite plus
    • While performing the duties of this job, the IT Support Technician is frequently required to sit and talk or hear. They are occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch or crawl. The IT Support Technician must be able to lift, push, pull and/or move up to 50 pounds occasionally. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
    • The IT Support Technician must be able to travel to all customer locations on a consistent basis with regular access to a personal vehicle to properly perform all the functions of the position
    • Able to disassemble and assemble camera / flash units to replace parts and repair faulty hardware
    • Good working knowledge in the following:
      • Desktop PCs and laptops
      • Camera & Flash
      • POS peripherals: Scanners and Credit Card Terminals
      • Microsoft Office 365
      • Windows 10 Pro
      • Must be flexible and be able to help with after-hours support
      • Outstanding customer service skills and experience with problem resolution
      • Ability to multi-task, prioritize and follow-through to effectively manage workflow Mandatory Requirements
        • Must be fluent inEnglish
        • Ability to be on-call (weekdays off working hours & weekends/holidays on rotation)
        • The ability to obtain and maintain Virginia Government Security clearance
        • The ability to travel within the state of VirginiaIf you are a qualified candidate interested in this opportunity, please apply.About Genesis10Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience, and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at ."Genesis10 is an Equal Opportunity Employer, M/F/D/V

Keywords: Genesis10, Richmond , Field Technician, Professions , Richmond, Virginia

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