Claims Technician

Company: James River Management Company
Location: Richmond
Posted on: March 18, 2023

Job Description:

Come grow with James River Insurance!James River Insurance is an excess and surplus lines segment of James River Group Holdings, Ltd. and operates on an approved non-admitted basis in 50 states and Washington, DC. Since 2003, James River has provided thousands of commercial property and casualty customers with innovative and creative solutions for particular insurance needs.At James River Insurance, we are committed to providing a stable and rewarding work environment supported by our Core Values and Guiding Principles: Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork. We are proud of our recent national recognition as a 2022 and 2021 Top Workplaces USA awards. James River Group Holdings, Ltd. is a Bermuda-based insurance holding company which owns and operates a group of specialty insurance and reinsurance companies. The Company operates in three specialty property-casualty insurance and reinsurance segments: Excess and Surplus Lines, Specialty Admitted Insurance and Casualty Reinsurance. The Company tends to focus on accounts associated with small or medium-sized businesses in each of its segments. Each of the Company's regulated insurance subsidiaries are rated "A-" (Excellent) by A.M. Best Company.Claims Technician Job SummaryThe Claims Technician role is an opportunity to learn the insurance industry from the ground up. This position is an integral part of the company that provides support to the claims department. Responsibilities of this role including triaging incoming claims, paying invoices, helping customers over the phone, assisting in the mail room and performing time-sensitive responsibilities. This position requires working some time in the office but there could be opportunities to work from home as well. Duties and Responsibilities

• Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service
• Sort, scan and attach scanned documents into electronic claims files.
• Enter expense payment data into claims system to pay invoices as directed by Claims Examiners and Claims Managers.
• Provide administrative support to the claims department using word processing, spreadsheet applications as well as scanning programs.
• Perform general office duties including copying, data entry and filing.
• Establish new claim files.
• Printing and mailing all outgoing claims mail correspondence.
• Identify and distribute all incoming mail, including miscellaneous mail.
• ISO and Medicare/Medicaid indexing.
• Perform Hunt group phone responsibilities, demonstrating effective and efficient communication with external customers.
• Contribute to the overall morale of the Technician team in a positive and constructive manner. Knowledge, Skills and Abilities
  • Proficiency in MS Office (Word, Excel, Outlook) and Internet research
  • Prior experience in scanning documents using Adobe Acrobat
  • Excellent data entry
  • Excellent written and verbal communication skills
  • Ability to multitask
  • Attention to detail
  • Strong analytical skills
  • Must be able to work independently as well as in a team environment Experience and Education
    • High School diploma required
    • Associates Degree or college coursework in English, Business Administration, Administrative Management or equivalent experience is preferred
    • Previous experience in an insurance environment is preferred#LI-KS1
      

Keywords: James River Management Company, Richmond , Claims Technician, Professions , Richmond, Virginia