IT Analyst

Company: Sentara Health
Location: Glen Allen
Posted on: September 21, 2023

Job Description:

City/State
Glen Allen, VA

Overview

Work Shift
First (Days) (United States of America)

Sentara Health is seeking an IT professional to join our team as an IT analyst !

This position is 100% remote but candidates must have a current residence in one of the follow states or being willing to relocate: AL ,DE, FL, GA, ID, IN, KS, LA, ME, MD, MN, NE, NH, ND, NV, OK, OH,PA, SC, NC, SD, TN, TX, WA, VA, WV, WI

Minimum Requirement :

Bachelor's Degree

Experience in lieu of Bachelor s Degree
3 years of relevant experience with a degree
5+ years of relevant experience without a degree

Responsible for day-to-day support and optimization of software applications, including support and maintenance. This position is involved with working with end users of these corporate applications to resolve problems and managing the availability and performance of the application to meet their needs. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases.

POSITION DUTIES AND RESPONSIBILITIES :

Provide high level application support and troubleshooting of corporate claims processing applications (QNXT).
Provide extensive technical support to various departments by gathering business requirements, assessing business needs, and understanding IT solutions to improve business efficiency and productivity.
Troubleshoot applications issues with developers and end users to ensure technical compatibility and end user satisfaction.
Develop functional specifications and system design specifications for department engagements.
Prepare detailed flow charts, reports and diagrams that constitute a representation of all systems in terms which Managers or non-data processing personnel can understand.
Help develop proposals for modified or replacement systems and presenting project feasibility reports.
Determine end user requirements by facilitating meetings, using interviews, document analysis, requirements workshops, and task and workflow analysis.
Ensures issues are identified, tracked, reported on and resolved in a timely manner.
Develop, review, modify and document Standard Operating Procedures for IT functions within the organizational unit.
Design and support solutions utilizing Microsoft SQL Server, reporting tools and/or Microsoft SharePoint.

SPECIAL KNOWLEDGE AND/OR SKILLS
Experience with application support (claims processing system a plus)
Familiarity with key Medicare and Medicaid managed care functions including claims, enrollment, and Medical Management
Microsoft Office, SharePoint, Microsoft SQL Server, reporting tools
Excellent communication skills
Strong analytical and critical thinking skills
Documentation and requirements gathering, conducting interviews.

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within avibrant, creative, and highly productive workplace. For information about our employee benefits, please visit: Benefits - Sentara (sentaracareers.com)



Join our team!We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!

Sentara Healthcare offers employees comprehensive health care and retirement benefits designed with you and your family's well-being in mind. Our benefits packages are designed to change with you by meeting your needs now and anticipating what comes next. You have a variety of options for medical, dental and vision insurance, life insurance, disability, and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met.

For applicants within Washington State, the following hiring range will be applied: $62,353 to $82,992 annually.

keywords: Talroo-IT, Indeed, Monster, Circa, LinkedIn, "QNXT", "claims", "application support"

Job Summary

Responsible for day-to-day support and optimization of software applications, including support and maintenance. This position is involved with working with end users of these corporate applications to resolve problems and managing the availability and performance of the application to meet their needs. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases.
POSITION DUTIES AND RESPONSIBILITIES

Provide high level application support and troubleshooting of corporate claims processing applications (QNXT).
Provide extensive technical support to various departments by gathering business requirements, assessing business needs, and understanding IT solutions to improve business efficiency and productivity.
Troubleshoot applications issues with developers and end users to ensure technical compatibility and end user satisfaction.
Develop functional specifications and system design specifications for department engagements.
Prepare detailed flow charts, reports and diagrams that constitute a representation of all systems in terms which Managers or non-data processing personnel can understand.
Help develop proposals for modified or replacement systems and presenting project feasibility reports.
Determine end user requirements by facilitating meetings, using interviews, document analysis, requirements workshops, and task and workflow analysis.
Ensures issues are identified, tracked, reported on and resolved in a timely manner.
Develop, review, modify and document Standard Operating Procedures for IT functions within the organizational unit.
Design and support solutions utilizing Microsoft SQL Server, reporting tools and/or Microsoft SharePoint.

An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies, and practices.

MINIMUM EDUCATION REQUIREMENTS
BA/BS degree in Computer Science or Information Systems and/or 3-4 years overall IT experience as a Business/Systems Analyst.
Minimum 2-4 years of experience in business analyses specializing in requirements gathering, analyses and documentation.
Minimum 2-4 years of experience in application support and troubleshooting.

Experience in lieu of Bachelor s Degree
3 years of relevant experience with a degree
5+ years of relevant experience without a degree

SPECIAL KNOWLEDGE AND/OR SKILLS
Experience with application support (claims processing system a plus)
Familiarity with key Medicare and Medicaid managed care functions including claims, enrollment, and Medical Management
Microsoft Office, SharePoint, Microsoft SQL Server, reporting tools
Excellent communication skills
Strong analytical and critical thinking skills
Documentation and requirements gathering, conducting interviews.

Qualifications:

BLD - Bachelor's Level Degree

Skills

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission to improve health every day, this is a tobacco-free environment. Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

Keywords: Sentara Health, Richmond , IT Analyst, Professions , Glen Allen, Virginia