SCCM Architect and Subject Matter Expert (SME)
Company: NTT DATA
Location: Washington
Posted on: April 24, 2024
Job Description:
Req ID: 277507
NTT DATA Services strives to hire exceptional, innovative and
passionate individuals who want to grow with us. If you want to be
part of an inclusive, adaptable, and forward-thinking organization,
apply now.
We are currently seeking a SCCM Architect and Subject Matter Expert
(SME) to join our team in Washington, District of Columbia (US-DC),
United States (US).
Job Duties & Responsibilities:
- Responsible for the health of the production SCCM
infrastructure
- Document deployment processes to enable knowledge transfer
among the team
- Create SCCM Management Reports using native methods Software
Packaging Software Packaging for complex applications
- Development of configuration baselines Development of scripts
Deployments of software updates, applications, scripts and
baselines Familiarity with 3rd Party Packaging tools e.g.,Flexera,
Admin Studio Scripting WQL and SQL queries
- Creation of SQL Server Reporting Services (SSRS) reports
- Troubleshooting client issues on workstations and servers
- Security permissions SCCM Current Branch upgrades Scripting
skills (VBScript, PowerShell,Batch, etc.)
- Operating System Deployment (OSD) OSD & Application deployment
through SCCM Creating Task Sequences Distribution Points (DP) and
troubleshooting failures Patch Management and Distribution
- Install, administer, and monitor WSUS & SCCM(2102/CB/2016)
environment in Dev/QA/UAT/DMZ/Production Environments
- Develop and maintain installation and configuration procedures
Contribute and maintain system standards, policies, and
procedures
- Maintains system performance for production SCCM (2102/CB/2016)
by performing system monitoring and analysis, performance tuning,
troubleshooting system hardware, software, operating system, and
other SCCM application issues
- Ensure correct installation, configuration, use, and
maintenance of SCCM (2012/CB/2016) Infrastructure Remediation of
servers that failed updates
- Create reports required by the client from SCCM Research and
recommend automated approaches for system administration tasks
where possible
- Create and Maintain Standard operating procedures (SOPs) and
train staff as necessary
- Handle Critical issues on Windows Server during & after
installation of the MS patches
- Apply patches to DMZ/Production servers and systems through
SCCM 2012 Patch Management and good experience with Windows Server
Update Services (WSUS)
- Help the Project Manager and Manager of Infrastructure Support
to produce and distribute communication to end users / App Owners
(when appropriate) regarding changes to their computers
- Azure General familiarity with Azure for the Cloud Management
Gateway (CMG)
- In Depth knowledge and troubleshooting ability ((break/fix)
with the interaction, connections and links of the CMG with SCCM
Active Directory (AD)
- Familiar with permissions, structure, troubleshooting, and
PowerShell
- Ability to troubleshoot AD issues Ability to create and manage
Security Groups and OUs in AD that we manage
- Adobe Sync Familiarity with the Adobe Console, and Both Azure
AD and Adobe Console functions have enterprise applications
- Networking and firewall Functional knowledge and
troubleshooting of boundaries and communication issues in SCCM
Vulnerability analysis and remediation
- Must be able to decipher Nessus scan results
- Necessary to either prove that we are patching an existing
vulnerability, or to come up with a solution for resolving a new
one
- Server and Desktop Admin Skills Must manage all SCCM Servers at
the OS level
- Software installation and troubleshooting on servers and
workstations
- Working Knowledge of Active Directory (AD) Group Policy Server
Ops manages the implementation of Group Policy, however, are
frequently reliant on Windows Engineering for what needs to be
implemented
- Ability to Group Policy Objects (GPOs) to configuration
baselines to deploy via SCCM to systems on the internet
- Ability interactively and harmoniously with other teams (Server
Ops, Sec Ops, IA, Networking,Change Management, Communications) to
resolve issues or get necessary work though the correct
process
- Strategy & Planning Create and maintain system configuration,
and trouble shooting documentation as needed
- Review all policies and procedures and ensure they are being
adhered to proactively troubleshoot and test application
performance for potential bottlenecks and identify areas for
continual improvement Basic Qualifications:
- Minimum 10 years of experience maintaining the full scope of
SCCM infrastructure including but not limited to:
- SCCM Primary Site Server
- SCCM Database
- All servers (primary site server, management points, 80+
distribution points)
- Cloud Management Gateway (CMG)
- Infrastructure Servers
- Security Operations
- Virtual Device Infrastructure (VDI)
- Active Directory
- Minimum 8 years of experience with Office 365 suite
- Minimum 8 years of experience with Microsoft Azure or
equivalent cloud experience
- Minimum 8 years of experience in upgradation of SSCM to the
latest versions
- Minimum 8 years of experience with Service Now
- Minimum 4 years of experience in the assessment of Monthly MS
patches for Server OS (i.e.,2012/2016/2019 etc.) to avoid any known
issues
- Minimum 4 years of experience in handling Critical issues on
Windows Server during & after installation of the MS Patches
- Minimum 3 years of experience supporting various Microsoft
Windows Operating Systems
- Minimum 3 years of experience in Imaging Solution and Patch
Management
- Minimum 2 years of experience architecting and supporting
Microsoft MECM/SCCM application
- Minimum 2 years of experience support Microsoft Active
Directory and Group Policy
- Must work some Saturdays to implement Microsoft Updates
- Ability to acquire a Secret Clearance
- Ability to occasionally travel to Washington D.C. to the
client's office
- BS/BA in Computer Science, Information Systems, Engineering,
Business, Physical Science, or other technology
- Education Equivalency: H.S. Diploma + 4 years additional
experience = Associate's Degree; Associate's Degree + 4 years
additional experience = Bachelor's Degree Preferred Qualifications:
- In depth knowledge of client functionality necessary to
troubleshoot problems in USAID's complex environment
- Experience with PowerShell scripting is strongly desired
- Must have very good communication skills.
- Knowledge of networking configurations, installation, and
maintenance
- SCCM, ITIL and Microsoft Technologies Certifications are a
plus
Where required by law, NTT DATA provides a reasonable range of
compensation for specific roles. The starting pay range for this
remote role is $81,675 - $189,062. This range reflects the minimum
and maximum target compensation for the position across all US
locations. Actual compensation will depend on a number of factors,
including the candidate's actual work location, relevant
experience, technical skills, and other qualifications. This
position may also be eligible for incentive compensation based on
individual and/or company performance. This position is eligible
for company benefits including medical, dental, and vision
insurance with an employer contribution, flexible spending or
health savings account, life and AD&D insurance, short and long
term disability coverage, paid time off, employee assistance,
participation in a 401k program with company match, and additional
voluntary or legally-required benefits.
#FEDSEC
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business
services, including cloud, data and applications, headquartered in
Texas. As part of NTT DATA, a $30 billion trusted global innovator
with a combined global reach of over 80 countries, we help clients
transform through business and technology consulting, industry and
digital solutions, applications development and management, managed
edge-to-cloud infrastructure services, BPO, systems integration and
global data centers. We are committed to our clients' long-term
success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers
all applicants without regarding to race, color, religion,
citizenship, national origin, ancestry, age, sex, sexual
orientation, gender identity, genetic information, physical or
mental disability, veteran or marital status, or any other
characteristic protected by law. We are committed to creating a
diverse and inclusive environment for all employees. If you need
assistance or an accommodation due to a disability, please inform
your recruiter so that we may connect you with the appropriate
team.
Keywords: NTT DATA, Richmond , SCCM Architect and Subject Matter Expert (SME), Professions , Washington, Virginia
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