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Customer Service Representative

Company: West Creek Financial
Location: Richmond
Posted on: January 17, 2020

Job Description:

MUST SIT IN RICHMOND, VA West Creek Financial is a consumer finance company that partners with furniture dealers across the country to provide our customers with a superior financing experience. We were founded with the aim of reinventing retail finance for underserved customers. Our founders are former executives at a leading financial institution with deep experience in retail lending and high growth businesses. We are in search of a Customer Service Representative to assist in providing exceptional customer service to our rapidly growing customer base. This employee would have the unique opportunity to grow alongside the company and help shape the future direction. This employee would be responsible for fielding inbound communications as well as initiating customer contact on a daily basis. The main goal of this position is to provide excellent customer service. Attentiveness to customer needs and a positive attitude are a must. This employee would also be responsible for making regular collections calls which includes contacting past due customers, establishing repayment schedules, and advising customers on option as well as potential impact on their credit. Duties and Responsibilities: -- Provide superior customer service -- Resolve inbound inquiries and issues independently and escalate as needed. -- Initiate contact with customers in order to resolve account issues. -- Be flexible to perform a number of different tasks as needed. Skills/Qualifications: -- Excellent verbal communication skills. -- 1-2 years in a Call Center/Collections environment is a plus. -- Collections experience preferred. -- Proficiency with the Microsoft Office Suite (Excel/Word) -- Candidate must be able to work independently, unsupervised and efficiently. -- Desire to work in a fast-paced, dynamic entrepreneurial environment. -- Bilingual experience is a plus.

Keywords: West Creek Financial, Richmond , Customer Service Representative, Sales , Richmond, Virginia

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