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Customer Service Representative

Company: Nesco Resource
Location: Colonial Heights
Posted on: November 22, 2021

Job Description:

The - Inside Sales Representative provides inside sales and customer support for our portfolio of Energy Conservation rebate programs. Successful candidate will be required to pass a company background check and a separate client required background prior to the start date. Company laptop provided. This is a contract position that can be extended up to 24 months. In addition, there may be a temp-to-permanent hire opportunity in the future.

RESPONSIBILITIES
Process Energy Conservation rebate applications
Make outbound calls to check on outstanding applications
Uncover customer interests and needs, discuss Energy Conservation programs available
Become a subject matter expert on our portfolio of Energy Conservation programs; promote benefits
Discuss eligibility requirements as defined in the terms and conditions
Resolve customer issues and address obstacles impacting the rebate process
Drive continuous improvements in rebate processing and procedures
Coach and train trade-allys (contractors) on rebate application instructions, eligibility requirements, and standard operating procedures
Generate reports and excel spreadsheets
Partner with program lead and field representative to resolve issues and improve performance

Basic Qualifications
High School Degree or Equivalent
Minimum of 5 years customer service experience
Experience promoting program benefits
Data entry skills (sales, orders, claims, rebates), high data entry accuracy
Intermediate computer experience (Microsoft Word, Excel, and Outlook)

Preferred Qualifications:
Associates or Bachelors degree is preferred
Excellent written and verbal communication skills
Ability to multi-task
Strong Interpersonal skills; including ability to quickly establish and maintain rapport at all levels

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, Richmond , Customer Service Representative, Sales , Colonial Heights, Virginia

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