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Senior Manager, Sales and Service- University of R

Location: Richmond
Posted on: May 16, 2022

Job Description:

Job Description Job Title: Sr. Manager, Sales and Service Reports To:Regional Director, Sales and ServiceThe Aspire Group Location: University of RichmondRichmond, VA 23173 Expiration Date: 6/23/2022 Who We Are & What We Are About: Aspire is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is our most valuable asset, and we embrace and encourage our employees' differences. Recently recognized by Front Office Sports as one of the 2021's Best Places to Work in Sports, The Aspire Group is a global sport and entertainment marketing firm that created the outsourced Ticket Marketing, Sales and Service niche, revolutionizing the world of sport and in particular United States Intercollegiate Athletics. As industry leaders, we strive to create the best practices of tomorrow that we call "Next-Practices" within our strategic consulting and research, ticketing, marketing and revenue enhancement, and sports investment optimization capabilities. The implementation of "Next Practices" and the Raise Your Game Executive Development Program raises industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our partners to the next level. For more information, please visit our website at Partnership: University of Richmond Athletics and The Aspire Group have formed a relationship to develop a world-class ticket sales team in Richmond, VA. University of Richmond Athletics has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, University of Richmond Athletics and its fans will benefit from the commitment to integrity and the superior customer service that The Aspire Group brings to every client. University of Richmond Athletics and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers. Raise Your Game Executive Development Program: At The Aspire Group, commitment to our clients is matched by an equal commitment to our staff. The Raise Your Game Executive Development Program is a 36-month development cycle designed to accelerate Aspire's Sales Consultants into management positions. The Aspire Group provides career growth opportunities by preparing staff with a foundation in Ticket Marketing, Sales and Service, Sales Management, Sport Business Management and Life Skills. The Raise Your Game Executive Development Program is recognized as one of the most progressive management training programs in the sport industry. Position Overview: The Sr. Manager, Sales and Service will manage the sales and servicing of tickets for the general seating areas at the Athletics venues, as applicable, for the home games of the University's intercollegiate Teams (the "Teams" including Football, Men's Basketball, Women's Basketball, and any other ticketed sports), including selling, as applicable, new season tickets, partial season ticket plans, group ticket plans and individual game tickets.The position will focus on group sales, but will also manage the inbound ticket sales phone line, in an effort to "upsell" conventional fans into packages that either A.) Increase their level of spend, and/or B.) Increase their level of avidity for The University of Richmond Athletics. Duties and Responsibilities:

  • Sell tickets for all ticketed sports through inbound and outbound calls.
  • Focus outbound sales efforts on group sales and new ticket sales.
  • Assist in selling Premium Hospitality packages as needed.
  • Contact area businesses and individuals via phone, in-person appointments, and networking events to sell group ticket plans as well as season tickets, corporate, and partial plans.
    • Make a minimum of 30 connections (conversations) with Spider fans daily.
      • Service and renew season ticket holders as directed by the University, primarily focused on high risk renewal accounts.
      • Develop and execute approved Annual Business and Sales Plan and Operating Budget.
      • Recruit, hire, train, and supervise Sales & Service staff should the FRMC staff be expanded in future.
      • Lead, motivate, develop, coach and retain sales staff for future succession and opportunity within the organization, and The Aspire Group globally.
      • Assist with day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.
      • Grow business each year.
      • Meet personal sales goals.
      • Work with the university liaison to develop, present and communicate ticket sales strategies, procedures and processes
      • Identify, explore and research new sales opportunities to include season ticket and group sales target markets
      • Ongoing development of New Ticket Sales program in the following areas: season ticket, new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting.
      • Track and report daily, weekly and monthly sales figures and relevant accountability reports. Handle all bookkeeping, commission reporting, staff payroll processing.
      • Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs in conjunction with Athletic ticket and marketing staff.
      • Lead and/or support Athletics in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/ sampling programs etc.
      • Serve as a member of the external operations team.
      • Other responsibilities as assigned. Education and Experience:
        • Bachelor's degree preferred but not required
        • 2-3 years of sports ticket sales experience with at least 1 year in Inside Sales/ Ticketing Management/ Team Leader preferred
        • Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
        • Experience with ticketing software and CRM program preferred.
        • Excellent communication, presentation and listening skills. Must be able to communicate equally well with executives, staff, and fans at all levels.
        • Strong organizational and time management skills.
          • Proven problem-solving ability.
            • Professional image and demeanor at all times.
            • Proven ability to effectively coach and manage others.
            • Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company.
            • Ability to work well with others and confidence when taking initiative.
            • Available to work Athletic events including home games and special events in evenings and on weekends. Compensation: Competitive base salary, with the opportunity to earn commission on meeting or exceeding ticket sales goals and potential bonus for FRMC exceeding its revenue goals. Comprehensive benefits package including medical, dental, vision, other voluntary health benefits, and 401k with company match. Excellent paid time off program.The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.

Keywords: THE ASPIRE SPORT MARKETING GROUP LLC, Richmond , Senior Manager, Sales and Service- University of R, Sales , Richmond, Virginia

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