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Sales Consultant- Richmond area

Company: Lifeway Mobility Holdings LLC
Location: Richmond
Posted on: May 16, 2022

Job Description:


Position Overview:
A qualified Sale Consultant must have relationship building skills that will enable them to build trust with potential customers. The consultant must have an understanding of the potential challenges that our customers face and be able to conduct an in-depth needs analysis for the customer. The sales consultant as a subject matter expert will be able to make recommendations and present solutions with purchase options. In addition, the sales consultant must set expectations for the customer regarding timing, installation and warranties, service agreements and other product lifecycle information. They will coordinate the purchase, work with scheduling, collect orders, and collaborate with other team members at Lifeway to drive a 5-star customer experience.
The Sales Consultant is an individual who is a member of the Sales team and works with all members of the organization to sell and provide our customers with home accessibility solutions. They are responsible for a professional approach and representation of our company to pull though and optimize investments that Lifeway has made in Marketing and Business Development. The Sales Consultant uses their sales and knowledge and knowledge of state regulations to work with all locations to insure a positive outcome for the clients and families.

Essential Job Functions:
Meet with 3-4 clients and their families on a daily basis at pre-scheduled appointments
Conduct needs assessment of home and discuss with client recommendations that will enable customer to safely and effectively navigate activities of daily living, such as entering and leaving the home, moving from one level to another in the home, utilization of bathrooms, bedrooms and other areas where movement can cause a fall.
Present solutions to client and customers and demonstrate how these life changing solutions can be installed into the home.
Utilize Lifeway tools and measurement protocols to determine feasibility of Lifeway products that are needed.
Produce an estimate and proposal for customers
Handle objections and assist in purchase options, financing, rental options
Complete documentation for new clients and work with operations team to ensure we have all appropriate paperwork to set up a client for installation
Respond to client questions and concerns; assess Client needs, status, and tolerance issues, troubleshoot and make recommendations as indicated or requested.
Determine eligibility for any assistance


Knowledge, understanding, and compliance with local and federal regulations
Post-secondary school degree preferred
Ability and willingness to travel locally
Must be able to work in CRM and other company software systems
Recent In-home sales experience preferred
Previous experience in equipment sales and customer service
Other Skills/Abilities:
Must maintain company and employee confidentiality at all times
Must maintain professional boundaries at all times
Ability to remain calm and professional in stressful situations
Attention to detail
Time Management
Effective problem-solving and conflict resolution
Excellent organization and communication skills
Physical Requirements:
Must be able to speak, write, read and understand English
Frequent lifting, carrying, pushing and pulling of up to 25 pounds
Occasional lifting, caring, pushing and pulling of up to 50 pounds
Prolonged standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Performs duties in an office environment, car, and home setting
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Relationships:
Supervised by General Manager

Lifeway Mobility is an Equal Opportunity Employer.


Keywords: Lifeway Mobility Holdings LLC, Richmond , Sales Consultant- Richmond area, Sales , Richmond, Virginia

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