Sales Consultant- Richmond area
Company: Lifeway Mobility Holdings LLC
Posted on: May 16, 2022
A qualified Sale Consultant must have relationship building skills
that will enable them to build trust with potential customers. The
consultant must have an understanding of the potential challenges
that our customers face and be able to conduct an in-depth needs
analysis for the customer. The sales consultant as a subject matter
expert will be able to make recommendations and present solutions
with purchase options. In addition, the sales consultant must set
expectations for the customer regarding timing, installation and
warranties, service agreements and other product lifecycle
information. They will coordinate the purchase, work with
scheduling, collect orders, and collaborate with other team members
at Lifeway to drive a 5-star customer experience.
The Sales Consultant is an individual who is a member of the Sales
team and works with all members of the organization to sell and
provide our customers with home accessibility solutions. They are
responsible for a professional approach and representation of our
company to pull though and optimize investments that Lifeway has
made in Marketing and Business Development. The Sales Consultant
uses their sales and knowledge and knowledge of state regulations
to work with all locations to insure a positive outcome for the
clients and families.
Essential Job Functions:
Meet with 3-4 clients and their families on a daily basis at
Conduct needs assessment of home and discuss with client
recommendations that will enable customer to safely and effectively
navigate activities of daily living, such as entering and leaving
the home, moving from one level to another in the home, utilization
of bathrooms, bedrooms and other areas where movement can cause a
Present solutions to client and customers and demonstrate how these
life changing solutions can be installed into the home.
Utilize Lifeway tools and measurement protocols to determine
feasibility of Lifeway products that are needed.
Produce an estimate and proposal for customers
Handle objections and assist in purchase options, financing, rental
Complete documentation for new clients and work with operations
team to ensure we have all appropriate paperwork to set up a client
Respond to client questions and concerns; assess Client needs,
status, and tolerance issues, troubleshoot and make recommendations
as indicated or requested.
Determine eligibility for any assistance
Knowledge, understanding, and compliance with local and federal
Post-secondary school degree preferred
Ability and willingness to travel locally
Must be able to work in CRM and other company software systems
Recent In-home sales experience preferred
Previous experience in equipment sales and customer service
Must maintain company and employee confidentiality at all times
Must maintain professional boundaries at all times
Ability to remain calm and professional in stressful situations
Attention to detail
Effective problem-solving and conflict resolution
Excellent organization and communication skills
Must be able to speak, write, read and understand English
Frequent lifting, carrying, pushing and pulling of up to 25
Occasional lifting, caring, pushing and pulling of up to 50
Prolonged standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Performs duties in an office environment, car, and home setting
Must be able to function in a wide variety of environments which
may involve exposure to allergens and other various conditions
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
Supervised by General Manager
Lifeway Mobility is an Equal Opportunity Employer.
Keywords: Lifeway Mobility Holdings LLC, Richmond , Sales Consultant- Richmond area, Sales , Richmond, Virginia
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