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Graveyard Customer Care Agents

Company: Frontline Call Center
Location: Richmond
Posted on: June 24, 2022

Job Description:

Job DescriptionFrontline Call Center is now seeking qualified applicants to work from home - Exclusively!**Frontline is currently ONLY hiring in these states: AR, FL, GA, ID, MI, NC, SC, OH, TX, UT, & VA. Must reside in the U.S.**We have an Opening for our Blended Graveyard Support Team - Are you looking to work for a progressive customer service team that utilizes technology to interact and solve problems every day? At Frontline Call Center we embrace technology while providing first-class customer service. All from the comfort of your own home with benefits provided. If you feel that you would be a good fit for our team, please review further.Job DescriptionAs a Graveyard blended agent, you will be cross-trained to support multiple clients to resolve their customer service needs. This position entails handling inbound calls, emails, or chat for multiple accounts. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller's information and document inside the appropriate system.Qualifications

  • Excellent verbal and written communication skills.
  • Ability to deal with upset customers and deescalate the situation.
  • Exceptional attention to detail and ability to multitask.
  • Ability to navigate through multiple systems with your computer.
  • Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.Preferred Qualifications
    • Previous Call Center experience.
    • Customer Service Experience.
    • Experience in a high call volume environment.
    • Previous experience working remotely.
    • Basic Technical Support Experience.Job Requirements
      • Must be available to Train on weekdays.
      • Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST)
      • Must have open availability to work shifts inside the companies' hours of operations.
      • Attendance is vital!
      • A quiet place to work at home with a locking door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.Tech Requirements
        • Dual Monitor
        • A high-quality USB headset for training and live calls.
        • A strong, reliable, and hardwired internet connection.
        • Minimum internet speeds of 20mbps download, 10mbps upload, and LESS than 50ms ping time are required!
        • A computer equipped with a fast processor and sufficient hard drive size. --- Computer with AT LEAST 8Gb of Ram, Intel Core i3-7100 or AMD Ryzen 3 1200 or better CPU / Processor, an SSD (Solids State Drive), Windows 10 OS X, MalwarebytesPay and Benefits
          • Pay Rate: $13.00 hourly
          • Medical
          • Dental
          • Vision
          • 401k with Company Match
          • Benefits-eligible on the first of the month after 60 days of employment
          • Paid time Off eligible after 1 year of employment**Frontline Call Center is a W4 employer, we do NOT hire independent contractors**

            Job Posted by ApplicantPro

Keywords: Frontline Call Center, Richmond , Graveyard Customer Care Agents, Sales , Richmond, Virginia

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