Graveyard Customer Care Agents

Company: Frontline Call Center
Location: Richmond
Posted on: June 24, 2022

Job Description:

Job DescriptionFrontline Call Center is now seeking qualified applicants to work from home - Exclusively!**Frontline is currently ONLY hiring in these states: AR, FL, GA, ID, MI, NC, SC, OH, TX, UT, & VA. Must reside in the U.S.**We have an Opening for our Blended Graveyard Support Team - Are you looking to work for a progressive customer service team that utilizes technology to interact and solve problems every day? At Frontline Call Center we embrace technology while providing first-class customer service. All from the comfort of your own home with benefits provided. If you feel that you would be a good fit for our team, please review further.Job DescriptionAs a Graveyard blended agent, you will be cross-trained to support multiple clients to resolve their customer service needs. This position entails handling inbound calls, emails, or chat for multiple accounts. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller's information and document inside the appropriate system.Qualifications

• Excellent verbal and written communication skills.
• Ability to deal with upset customers and deescalate the situation.
• Exceptional attention to detail and ability to multitask.
• Ability to navigate through multiple systems with your computer.
• Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.Preferred Qualifications
  • Previous Call Center experience.
  • Customer Service Experience.
  • Experience in a high call volume environment.
  • Previous experience working remotely.
  • Basic Technical Support Experience.Job Requirements
    • Must be available to Train on weekdays.
    • Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST)
    • Must have open availability to work shifts inside the companies' hours of operations.
    • Attendance is vital!
    • A quiet place to work at home with a locking door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.Tech Requirements
      • Dual Monitor
      • A high-quality USB headset for training and live calls.
      • A strong, reliable, and hardwired internet connection.
      • Minimum internet speeds of 20mbps download, 10mbps upload, and LESS than 50ms ping time are required!
      • A computer equipped with a fast processor and sufficient hard drive size. --- Computer with AT LEAST 8Gb of Ram, Intel Core i3-7100 or AMD Ryzen 3 1200 or better CPU / Processor, an SSD (Solids State Drive), Windows 10 OS X, MalwarebytesPay and Benefits
        • Pay Rate: $13.00 hourly
        • Medical
        • Dental
        • Vision
        • 401k with Company Match
        • Benefits-eligible on the first of the month after 60 days of employment
        • Paid time Off eligible after 1 year of employment**Frontline Call Center is a W4 employer, we do NOT hire independent contractors**
          
          Job Posted by ApplicantPro

Keywords: Frontline Call Center, Richmond , Graveyard Customer Care Agents, Sales , Richmond, Virginia