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Front Desk Agent

Company: The Quality Inn
Location: Chester
Posted on: November 26, 2022

Job Description:

Job description

*The Quality Inn is currently seeking Front Desk Agents, please come to the Quality Inn Chester, located at 12711 Old Stage Road to put in an application. **_Ability to work a flexible schedule including holidays, weekend, and night audit_*

*ESSENTIAL DUTIES AND RESPONSIBILITIES: *

Receives and processes incoming guests
* Ensure a delightful, seamless arrival and departure for our guests.
* Greets guest and processes hotel registration and other transactions
* Keeps current on hotel accommodations, services and local attractions
* Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
* Records guest concerns and resolutions
* Works with other departments as appropriate to arrange for services requested by the guest
* Prepares end of shift summaries and communications for management and other shifts
* Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
* Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
* May be responsible for answering and fielding all calls to the hotel, both internal and external
* Maintains confidentiality of guest information

* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
* Performs other duties required to provide the service brand behavior and genuine hospitality

*REQUIREMENTS: *
* Ideal candidate will have a minimum of 1 to 2 years of hotel front desk experience, other hotel experience or experience in a customer service environment
* Strong verbal, written and interpersonal skills
* Works well independently or as part of a team
* Strong attention to detail
* Commitment to exceptional guest service
* Ability to maintain a positive and professional attitude when handling all situations
* Adhere to the policies and procedures of the hotel
* *_Ability to work a flexible schedule including holidays, weekend, and night audit_*
* Front Desk: 1 year (Preferred)
* customer service: 1 year (Preferred)

Job Type: Full-time

Pay: From $12.00 per hour

Schedule:
* 8 hour shift

Ability to commute/relocate:
* Chester, VA 23836: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Hotel experience: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: The Quality Inn, Richmond , Front Desk Agent, Sales , Chester, Virginia

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