Immediate Hire: Customer Service Representative
Company: Immediate Hire
Posted on: November 26, 2022
The Customer Service Representative maintains the daily
operations of the customer service and sales team. This position
develops, implements and maintains processes, procedures, and
programs to improve customer service and is responsible for
promoting company standards and engaging employees to drive
customer loyalty and customer engagement through customer service.
Essential Duties and Responsibilities: --- Supports programs that
drive team performance toward departmental and organizational
goals. --- Assist customer service and sales team toward the
achievement of operational goals. --- Hires and provides training
for new and/or less experienced customer service and sales staff.
--- Reviews and evaluates work to ensure quality and timeliness.
--- Investigates and researches escalated customer service
inquiries. --- Ensures employee's behaviors are focused on improved
customer satisfaction to drive customer loyalty.
Keywords: Immediate Hire, Richmond , Immediate Hire: Customer Service Representative, Sales , Richmond, Virginia
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