Healthcare Customer Service Representative - Work from Home
Company: Teleperformance USA
Location: Richmond
Posted on: January 26, 2023
Job Description:
Category : Customer Service/Support
- -Why You'll Choose UsTeleperformance is a strategic partner to
the world's leading companies, bringing solutions and enhancing
customer experience during each interaction. We are -the largest
interaction expert team in the market: multicultural, highly
skilled, and deeply knowledgeable, with a wide range of integrated
omnichannel solutions, technology, and the highest security
standards. For us, each interaction needs to be treated as unique.
-Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs -
- Work from the comfort of your homeYour ImpactOur customer
service representatives are a very important part of our family.
You will be the eyes and ears for our team, fielding customer
inquiries and finding innovative ways to respond. Working in a
collaborative and engaging environment, you will have the chance to
interact with people from all walks of life and no two days will be
the same. As you continue to grow and challenge yourself, you will
discover your potential can take you anywhere you want to go.Your
ResponsibilitiesCustomer Service Representatives field customer
inquiries by finding innovative ways to respond to varying
questions, issues, and concerns. -
Connect with customers via
phone/email/chat/and or social media to resolve their questions or
concernsCalmly attempt to resolve and de-escalate any
issuesEscalate interactions when necessary and appropriateRespond
to requests for assistance and/or possible processing paymentsTrack
all call related information for auditing and reporting
purposesProvide feedback on call issuesUpsell if requiredWhat We're
Looking for
High School Diploma or equivalent18
years of age or older6 months customer service experience
minimumTyping 25 WPMBe proficient in PC operation and
navigationAble to work independentlyHave excellent communications
skills, both oral and writtenAbility to work in a constantly
changing and fast paced environmentAbility to stay composed and
objectiveStrong listening skills -Work from Home Requirements
High Speed Internet required, proof
of internet speed requiredDedicated workspace -Being One of Our
PeopleIt is our mission to always provide an environment for our
employees that promotes happiness from the inside out. When you
work with us, you are valued and inspired to learn, to teach, and
to grow. We want you to come to work motivated to and proud to be
on our team. That's why we continually invest in creating
outstanding work experiences and endless development opportunities.
We want you to be and feel at your best, always. -Teleperformance
is an Equal Opportunity Employer
Keywords: Teleperformance USA, Richmond , Healthcare Customer Service Representative - Work from Home, Sales , Richmond, Virginia
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