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Patient Services Representative

Company: Bon Secours Mercy Health
Location: Mechanicsville
Posted on: May 27, 2023

Job Description:

**Thank you for considering a career at** **Bon Secours!**

**Bon Secours**

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

**Patient Services Representative - PSR - Neurology Clinic at MRMC - Richmond Specialty Care - Richmond**

**Job Summary:**

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

**Essential Functions:**

+ Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner

+ Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems

+ Ability to answer internal and external calls in a friendly and helpful manner

+ Must possess the ability to troubleshoot and resolve problems promptly

+ Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately

+ Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients

+ Other duties as assigned


+ High School Degree or GED


+ Prior experience in the healthcare field or a related area is preferred but not required

+ Knowledge of medical terminology preferred but not required

+ Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required

**Skills & Abilities:**

+ Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills

+ Engage with staff and patients in a professional manner

+ Basic math skills

Bon Secours is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

+ Comprehensive, affordable medical, dental and vision plans

+ Prescription drug coverage

+ Flexible spending accounts

+ Life insurance w/AD&D

+ Employer contributions to retirement savings plan when eligible

+ Paid time off

+ Educational Assistance

+ And much more

*Benefits offerings vary according to employment status

**S** **cheduled Weekly Hours:**


**Work Shift:**

Days (United States of America)


NU-Neurology Clinic at MRMC - Richmond Specialty Care

_All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for_ Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, _which are Affirmative Action and Equal Opportunity Employers, please email_ _If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at_ _recruitment@mercy.com_ _._

Bon Secours is part of Bon Secours Mercy Health ( and is a not-for-profit Catholic health system sponsored by Bon Secours Ministries and founded by the Sisters of Bon Secours. With operations in Maryland, Virginia, South Carolina, Kentucky, Florida and New York, Bon Secours owns, manages, or joint ventures 20 hospitals and 27 post-acute care facilities or agencies including skilled nursing facilities, home care and hospice services, and assisted living facilities. Consistent with its commitment to alleviate human suffering, Bon Secours has developed more than 800 affordable housing units for low income families.

Bon Secours has more than 24,000 employees and has been recognized as a Gallup Great Workplace for six consecutive years. The Mission of Bon Secours is to bring compassion to health care and to be Good Help to Those in Need, especially those who are poor and dying. For more information, visit .

Keywords: Bon Secours Mercy Health, Richmond , Patient Services Representative , Sales , Mechanicsville, Virginia

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