Executive Meeting & Catering Sales Manager

Company: Embassy Suites Richmond VA
Location: Richmond
Posted on: September 18, 2023

Job Description:

The Embassy Suites by Hilton Richmond is seeking an experienced and dynamic Executive Meeting/Catering Sales Manager to join our team. This is a full time salaried position with full benefits package after 30 days.-- Hilton Hotels travel discounts!
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Job Summary:
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The Executive Meeting Manager/Catering Sales Manager is designed to qualify, contract and successfully oversee all meetings (package and non-package) with 25 rooms or less through completion. The EMM/CSM is responsible for effectively soliciting and becoming familiar with all accounts that produce food, beverage and event revenue within the parameters above. He/she is also responsible for prospecting, upselling and closing on assigned accounts to positively impact the hotel's top line food and beverage and event revenues based on the goals assigned to the hotel. The manager is responsible for adhering to all the standard operating procedures and policies to sell, service to ensure profitability and repeat guests.
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Essential Job Functions:
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-- Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
-- Prepares weekly and monthly action plans for effective search of sales leads and prospects.
-- Assists in the development and implementation of marketing plans as needed.
-- Provides timely feedback to senior management regarding performance.
-- Provides timely, accurate, competitive proposal request responses, while striving to maintain maximum profit margin.
-- Negotiates rates, prepares and closes sales contract; discusses all aspects of group meeting and prepares group resume and banquet event orders.
-- Obtains customer signatures on all documents, and collects payment in a timely manner
-- Communicates events to banquet and food/beverage staff for proper meeting room set, menu preparation and timeliness of group events per confirmed banquet event orders
-- Maintains accurate records of all sales calls, proposals, contracts and lost business
-- Creates and conducts presentations and sales calls; attends trade shows as needed.
-- Controls expenses to meet budget guidelines.
-- Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
-- Good communication to all areas of hotel through accurate resumes, banquet event orders; and participation in in-house meetings, such as resume, BEO meeting, sales and credit meeting
-- Conducts outside sales calls and schedule appointments with a focus on site inspections
-- Any other duties as assigned by Management
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TOP Requirements:
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-- Lead by example: Team Up, Own It and Passionately Serve!
-- Create and foster a TOP Culture within your department.
-- Give Shout Outs to your Team Members that Team Up, Own It or Passionately Serve.
-- Teach, mentor, and direct your team to exemplify the TOP Culture.
-- Recruit and hire team members who embody our TOP Culture.
-- Assure that you develop your team by sending them to TOP training.
-- Prepare your associates to take on more responsibility and recommend TOP associates for promotion.
-- Demonstrate self-confidence, energy and enthusiasm at all time
-- Being comfortable with the high level of visibility and the TOP leadership role within the company.
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Education & Experience:
-- High school diploma or GED certification required.
-- Bachelor's Degree and/or extensive experience in a hotel or related field required.
-- 2 or more years of hotel and sales experience preferred.
-- Strong financial knowledge required.
-- Valid driver's license from the appropriate state.
-- Driving record approved by insurance carrier guidelines.
-- Must be able to work with and understand financial information and data, and possess basic mathematical skills
-- Reading, Writing, Basic Math
-- Computer skills
-- Brand systems
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Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to:
-- Frequently stand, walk or sit for extended periods. Long and varied hours are often required (8 hours).
-- Ability to use hands to fingers, handle, feel, talk and hear.
-- Bending, reaching, stooping or crouching on occasion.
-- Light Work - Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
-- Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
-- Ability to drive a vehicle and travel during the day frequently, overnight travel on occasion.
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Mental Requirements:
-- Must be able to convey information and ideas clearly, both oral and written in English.
-- Must be able to evaluate and select among alternative courses of action quickly and accurately
-- Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes while resolving them even if the situation did not begin with them.
-- Must maintain composure and objectivity under pressure. Must be respectful and maintain a calm demeanor.
-- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems.
-- Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
-- Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
-- Must be able to work with and understand financial information and data, and basic arithmetic function.
-- Must be able to work with a myriad of personalities and levels within the hotel and outside sources
-- Must be able to negotiate with clients while understanding the budgeted goals of the hotel(s) that need to be attainedJB.0.00.LN

Keywords: Embassy Suites Richmond VA, Richmond , Executive Meeting & Catering Sales Manager, Sales , Richmond, Virginia