Customer Service Representative (Nonprofit Organization)
Company: Growing Nonprofit Organization
Location: Arlington
Posted on: May 4, 2024
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Job Description:
*Company and Job Overview:*A Nonprofit Organization whose
mission and philosophy is to provide financial support for Military
families in need of child care assistance.*Why You Want to Work
Here:*This is a great opportunity for a recent college graduate to
gain valuable experience within the nonprofit sector and
professional office environment. In addition to learning and
growing professionally, you will be able to personally help
military families around the world and have an impact on access to
quality child care.*Job Qualifications for Customer Service
Representative:** Completed Bachelor's degree* Excellent customer
service skills.* Good communication skills (oral, written, and
listening).* Conflict resolution skills.* Excellent organizational,
time-management, and troubleshooting skills.* Must be able to
interact positively and cooperatively with individuals at all
levels; work as a team member; function under time pressure; and
respond in a positive manner to supervision* Fluency in Spanish is
a plus.* This position requires the completion of a satisfactory
background check.*Position Duties and Responsibilities for Customer
Service Representative:** Serve as the principal liaison for
parents requesting fee assistance, provide exceptional customer
service support in navigating fee assistance program policies and
procedures.* Assist parents in assessing and selecting child care
options and determine child care provider qualifications according
to government policies.* Determine applicant eligibility according
to government policies and accurately confirm and calculate child
care fee assistance rates according to government policies and
custom calculator.* Update client information and data into
automated database system.* Coordinate and monitor resolution to
concerns from parents regarding the fee assistance program.*
Maintain respectful, professional working relationships with
military families.* Maintain high-ethical standards including
maintaining strict confidentiality.* Assist with special projects
and other functions as needed to accomplish company#GAJob Type:
Full-timePay: $41,500.00 - $53,500.00 per yearBenefits:* 401(k)*
401(k) matching* Dental insurance* Flexible schedule* Health
insurance* On-the-job training* Paid time off* Parental leave*
Professional development assistance* Referral program* Vision
insuranceExperience level:* No experience neededShift:* 8 hour
shiftWeekly day range:* Monday to Friday* No weekendsWork setting:*
In-person* OfficeEducation:* Bachelor's (Preferred)Ability to
Commute:* Arlington, VA (Preferred)Work Location: In personby
Jobble
Keywords: Growing Nonprofit Organization, Richmond , Customer Service Representative (Nonprofit Organization), Sales , Arlington, Virginia
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