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Inside Sales Representative- EST, CST

Company: Amplity Health
Location: Richmond
Posted on: May 13, 2024

Job Description:

Come join the true partner of global healthcare companies, Amplity Health. We continually challenge the boundaries of medical and commercial strategies to accelerate the approval and launch of new drugs to improve the lives of patients. Due to the success of our current sales team, we are expanding again. We are seeking talented individuals that thrive in a virtual remote sales environment. Our client is an industry leader and long-term partner. Multiple time zones will be considered. As an Amplity Employee you will receive a base salary, bonus, Attractive benefit package including medical, dental, vision, long-term, short-term disability, 401K, generous PTO, paid holidays and more. Please apply at once if the below is a fit for you.Position Summary:The Inside Sales Representative (ISR) is responsible for engaging Health Care Professionals in telephone conversations to promote assigned Client product, maximize the product's selling potential, and meet program and Client objectives. The ISR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile, and approved indications to ensure appropriate patient use. The ISR utilizes approved tools for product promotion and maintains a competent level of product, program, and customer activity knowledge. The ISR is expected to collaborate with Client field-based teams and Management.Essential Duties/Responsibilities:

  • Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales.
  • On behalf of Client, promote Client's product(s) via the telephone (outbound and/or inbound calls) by engaging assigned HCP targets in in-depth product discussions to attain individual, territory and company goals for sales, market share, etc.
  • Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume.
  • Create and implement business plans to achieve territory and business sales goals.
  • Maintain call productivity and metrics that are required by program.
  • Achieves quarterly Client sales quotas.
  • Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology, and approved messaging, and effectively use approved promotional aids.
  • Maintain thorough knowledge of Client product(s) and program.
  • Verify and complete required data entry in Amplity Health/Client CRM systems, such as details of the target's responses, call activity, product orders, and any follow-through actions.
  • Listen and respond appropriately to customer needs and questions within program timelines.
  • Partner and collaborate with Client field sales Account Managers and Client Sales Managers to plan territory coverage when required.
  • Create and maintain a positive impression with Client and Client's customers.
  • Prepare reports for Management as needed.
  • Fully comply with all laws, regulations, and Amplity Health Policies, Code of Conduct, all privacy and data guidelines, and relevant state and federal laws and regulations.
  • Participate in teleconference and live (when required) National, Regional and District Meetings and training sessions and represent client at National and/or local Conventions when applicable.
  • Other projects as assigned.Key Working Relationships:
    • Report to Amplity Health Sales Manager or Program Director.
    • Work closely with other team members assigned to the program and members of Amplity Health home office support.
    • Maintain a positive working relationship with customers and Client contacts.Education and Experience:Required:
      • Bachelor's degree from an accredited university or college.
      • A minimum of 2+ years of previous sales experience or relevant professional experience with proven record of success.
      • Flexibility to cover multiple time zones as needed.Preferred:
        • Account and territory management experience.
        • Inside Sales or Contact Center experience.
        • Aesthetics experience.Knowledge, Skills, and Abilities:
          • Excellent verbal, written and interpersonal communication skills.
          • Clear, articulate and grammatically sound speech, professional demeanor, and excellent phone manner and communication skills.
          • Strong focus on providing customers with superior support and service.
          • Ability to learn, understand, and communicate complex information over the telephone.
          • Strong rapport-building skills and active listening skills.
          • Excellent selling, closing, persuasion, and presentation skills.
          • Ability to display high levels of initiative, effort, and commitment to successfully complete projects and assignments.
          • Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.
          • Must be self-motivated and disciplined.
          • Good organizational and planning skills, strong attention to detail and accuracy.
          • Ability to work independently and as a team member.
          • Flexibility and ability to handle multiple tasks simultaneously.
          • Must be able to deal with people at all levels inside and outside of the Company.
          • Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook.
          • Must be able to successfully complete Client trainings in their entirety (home study and live training) and meet all training expectations in order to proceed to servicing Client's customers within the parameters of the program.
          • Must be able to participate in teleconference, live, national, regional, district meetings, training sessions and represent client at national or conventions when requested.Key Performance Competencies:
            • Interpersonal Savvy
            • Customer Focus
            • Business Acumen
            • Driving for Results
            • Decision Quality
            • Dealing with Ambiguity
            • Planning
            • Motivating OthersABOUT USWe have a 40-year track record of delivering solutions for Pharma and Biotech companies large and small.Our wide-ranging capabilities include clinical and medical outsourced teams; clinical and medical capability development; companion diagnostic and precision medicine solutions; medical communications; expert engagement; remote and field solutions for patients, payers, and physicians; and strategic and access consulting. Therapeutically, we cross many areas but have been a leader in oncology and rare diseases.Our one-of-a-kind Insights database offers clients a detailed view into patient-provider interactions and provider treatment rationale not found through any other provider.Every offering, every touchpoint, every solution is designed to ensure our pharmaceutical client's patients gain access to and benefit from the best medicines for the right reasons.OUR CULTUREOur company values align to our partnership vision and define our culture. These EPIIC values are reinforced in our people, our processes, and the solutions we provide for our clients: Excellence, Passion, Innovation, Integrity, and Collaboration.We believe that delivering on true partnership for our clients begins and ends with our own team, which is why we relentlessly recruit and maintain teams devoted to living our EPIIC values. The result? An inclusive, collaborative, and respectful culture we are proud of. We hold one another accountable to maintaining a safe workspace where we challenge one another to bring our best selves to work each day.You will never feel unsure about how our EPIIC values look when lived out. We make conscious efforts to model and reward behaviors that remind our colleagues, clients, vendors, and partners what we stand for.We foster a sense of belonging by ensuring contributions are heard and respected. We want every member of the team to feel like they have a voice and they can use it. Constantly challenged and always supported, each member of our team is empowered to create innovative, meaningful outcomes for our clients.Opportunities with Amplity offer competitive compensation and dependent on the opportunity could include a comprehensive benefits package and 401K benefits.To learn more about us, visit our website at or our social media pages, and CELEBRATING DIVERSE PERSPECTIVESWe passionately champion a culture of belonging, with transparent company practices that drive diversity, equity, and inclusion. Our commitment to inclusion is core to who we are. We welcome people with diverse backgrounds and perspective who ignite curiosity and challenge the status quo. As a provider of services across 6 continents, our team is as diverse as the clients we serve and the countries we work in.We seek to create an inclusive, fair, and respectful environment that celebrates the individual differences and unique perspectives each person brings; where everyone feels a sense of belonging and can be their true, authentic, and best self.As an equal opportunity employer, we welcome everyone to our team. We promise to maintain a safe working environment where team members can thrive. The IDEA - Amplity's Inclusion, Diversity, and Equity Alliance - makes sure of it. The IDEA helps our organization embrace diverse business practices, creates a sense of community through colleague resource groups, reminds our leaders to sponsor and embrace diversity, equity, and inclusion, and encourages cultural competence and awareness through company-wide resources for learning.Our commitment to diversity spans our people, our processes, and our suppliers.OUR DIVERSITY POLICYWe encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.

Keywords: Amplity Health, Richmond , Inside Sales Representative- EST, CST, Sales , Richmond, Virginia

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