Inbound Customer Service Representative

Company: Aadvancedservices
Location: Washington
Posted on: June 1, 2025

Job Description:

Job DetailsJob Location: A Advanced Services - AUBURN, WAPosition Type: Full TimeEducation Level: NoneSalary Range: $19.00 - $26.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceDescriptionInbound Customer Service RepresentativePay: $19.00 - $26.00 per hourJob Type: Full TimeJob OverviewWe are seeking a dedicated and enthusiastic Inbound Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills and the ability to analyze customer needs effectively.Qualified candidates should have extensive experience in service-oriented businesses (Septic, Sewer, Plumbing, HVAC Industry). Our ideal candidate must be a self-starter who interacts well with both customers and co-workers every day, is positive-minded, reliable, honest, customer-centric, enjoys the challenges of the service industry, and is passionate about providing the best experience for our customers in every interaction.Duties

• Respond promptly to inbound customer inquiries via phone, email, or chat.
• Possess broad industry knowledge for addressing various issues with our products and services.
• Utilize phone etiquette to maintain professionalism while assisting customers.
• Analyze customer requests and provide accurate information or solutions.
• Type and document customer interactions in our database for record-keeping.
• Perform data entry tasks efficiently to ensure all customer information is up to date.
• Meet service response time goals
• Meets close rate goals daily
• Engage in outbound calling when necessary to follow up on customer issues or feedback.
• Communicate effectively with customers, demonstrating empathy and understanding.
• Assist in sales efforts by promoting relevant products or services during interactions.
• Multilingual candidates are encouraged to apply, as this will enhance our service capabilities.Requirements
  • 5+ Years of Relevant Experience in a fast-paced, high-volume call center in the following industries: Septic, Sewer, Plumbing, HVAC, or Similar
  • 5+ Years of Relevant Experience in the Septic, Sewer, Plumbing, and/or HVAC Industry
  • Experience utilizing a computer-based dispatch program (Service Titan experience is highly preferred)
  • Strong phone etiquette and communication skills are essential.
  • Ability to analyze situations and provide effective solutions quickly.
  • Proficient typing skills for data entry tasks.
  • Familiarity with sales techniques is advantageous.
  • Must be detail-oriented and able to manage multiple tasks simultaneously.
  • Well organized
  • Detail oriented
  • Strong Multi-tasking skills
  • Self-motivated - not always under direct supervision
  • Be able to work independently and within a team
  • Strong work ethic without the need to be fully supervised
  • Team player
  • Proven ability to provide exceptional world-class customer service
  • Above average written and oral communication skills to interact with customers, vendors, and internal team members
  • Must be willing to work a rotating on-call shift after our training periodPreferred
    • Service Titan ExperienceTasks
      • Receive incoming calls & make outbound calls
      • Provide sales support and accurate product and service information
      • Successfully book service calls
      • Complete data entry via dispatch system Service Titan
      • Accurate data entry of service calls and related information
      • Accurately determine charges for services requested, collect deposits or payments, or arrange for billing
      • Perform other duties as needed which may include cross-training in related positionsBenefits Package Includes:
        • Company Paid Medical for Employees ($20.00 bi-weekly employee contribution)
        • Dental Insurance - Supplemental Available (After 3 months)
        • Vision Insurance - Supplemental Available (After 3 months)
        • Company Paid $25,000 Life Insurance
        • Supplemental Life Insurance - Principal + Colonial
        • 401K - 4% Company Match
        • Paid Sick Leave
        • Paid Time Off (PTO) Plans
        • Supplemental Aflac Insurance
        • Pet Insurance - Supplemental Available through United Healthcare
        • Aflac Supplemental Insurance (Short- & Long-Term Disability, Critical Illness, Accident, etc.)
        • Professional Development Opportunities
        • Retirement Plan
        • Referral Bonus Program
        • Employee Discount Program
        • 6 Paid Holidays (After 6 months of employment)
        • As a token of our gratitude, Veterans and Active Military Members Receive Veterans Day as an Additional Paid Holiday (After 6 months of employment)Why Work with Us?
          • Join a company that values and supports its employees.
          • Directly impact the employee experience and company culture.
          • Competitive wage ($19.00- $26.00 per hour).
          • Full-time schedule (40 hours per week).
          • Opportunities for professional growth and development.
          • Join us in delivering outstanding customer service and making a difference in our customers' experiences!Location: Auburn, WA
            To Apply:
            Visit us at to apply or visit our website to learn more about us.Qualifications
            Please see the job description for the entire list of qualifications.Experience:
            • Required:5+ Years of Relevant Experience in a fast-paced, high-volume call center in the following industries: Septic, Sewer, Plumbing, HVAC, or Similar
            • Computer skills: 5 years (Required)
            • Service Titan: 1 year (Required)
            • Dispatching: 1 year (Preferred)
            • a fast-paced, high-volume call center: 5 years (Preferred)
            • Home Service Industry Experience: Septic, Sewer, Plumbing, and/or HVAC Industry:1 year (Required)
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Keywords: Aadvancedservices, Richmond , Inbound Customer Service Representative, Sales , Washington, Virginia