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Customer Service Rep (Call Center)

Company: Teleperformance
Location: Richmond
Posted on: December 8, 2018

Job Description:

Teleperformance USA is hiring for experienced and entry level Call Center Representatives to provide Customer Service and Technical Support on behalf of our new travel account in Fargo!

We are growing and seeking associates to assist customers with booking memorable reservations on our travel account. Customer service experience is preferred, but an outstanding work ethic and strong drive to succeed is a must! We are currently hiring for shifts during our Hours of Operation: 8am-9pm CTMonday-Friday/10am-6pmSaturday-Sunday.

This will be a temporary project (lasting 4 months), that will run from January 2019-April 2019. Training will begin in November and December. We offer a flexible work schedule, shift incentives, and the possibility of working from home as one of our permanent year-round employees after the 4 month project is complete. Note: you MUST be able to work in the Fargo office for the 4 month temporary project.

Duties/Responsibilities include:

  • Booking leisure travel reservations
  • Provide excellent customer service over the phone to customers
  • Navigate a computerized data entry system or other relevant applications
  • Troubleshoot website problems
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment
  • Participate in additional training courses when needed
  • Perform other related duties and assignments as required and as assigned by supervisorsQualifications:
    • Must be able to work in the Fargo, ND office during the temporary project. Training in November and December. The project will run through April.
    • Must be at least 18 years of age
    • High School Graduate or GED
    • Possess a high level of Professionalism
    • Logical problem-solving skills and ability to multi-task
    • Ability to use Windows operating systems and navigate between various windows
    • Proven oral and written communication skills
    • Ability to work under pressure
    • Continuously demonstrate a high sense of urgency
    • Must have a keen sense of attention to detail, taking the initiative
    • Must be able to pass a Federal Background Check and Drug testing
    • Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
    • Ability to understand and empathize with customer s issues.Benefits:
      • Paid training
      • The chance to work from home after the 4 month project is complete, if you are a good performer (Jan-April)
      • Job Stability with Growth Opportunities - 95% of our support leaders have been promoted from within. We also will have work from home opportunities available after successful completion of this 4 month project
      • Wide variety of part-time and full-time schedules available
      • Shift differential for working hours between7pm - 9pm
      • The chance to further develop your skills and experienceTeleperformance is an Equal Opportunity Employer

        Associated topics: agent, call center, call center specialist, client service, csr, customer care, phone, service specialist, support, technical assistant

        Keywords: Teleperformance, Richmond , Customer Service Rep (Call Center), Sales , Richmond, Virginia

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