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Customer Service Rep (Call Center)

Company: Teleperformance
Location: Richmond
Posted on: December 9, 2018

Job Description:

Customer Service Rep (Call Center) Teleperformance USA is hiring for experienced and entry level Call Center Representatives to provide Customer Service and Technical Support on behalf of our new travel account in Fargo!We are growing and seeking associates to assist customers with booking memorable reservations on our travel account. Customer service experience is preferred, but an outstanding work ethic and strong drive to succeed is a must! We are currently hiring for shifts during our Hours of Operation: 8am-9pm CTMonday-Friday/10am-6pmSaturday-Sunday.This will be a temporary project (lasting 4 months), that will run from January 2019-April 2019. Training will begin in November and December. We offer a flexible work schedule, shift incentives, and the possibility of working from home as one of our permanent year-round employees after the 4 month project is complete. Note: you MUST be able to work in the Fargo office for the 4 month temporary project.Duties/Responsibilities include:Booking leisure travel reservationsProvide excellent customer service over the phone to customersNavigate a computerized data entry system or other relevant applicationsTroubleshoot website problemsAppropriately communicate with upset customers to resolve their inquiriesThrive as a team player in a fast-paced, high-energy, change-oriented environmentParticipate in additional training courses when neededPerform other related duties and assignments as required and as assigned by supervisorsQualifications:Must be able to work in the Fargo, ND office during the temporary project. Training in November and December. The project will run through April.Must be at least 18 years of ageHigh School Graduate or GEDPossess a high level of ProfessionalismLogical problem-solving skills and ability to multi-taskAbility to use Windows operating systems and navigate between various windowsProven oral and written communication skillsAbility to work under pressureContinuously demonstrate a high sense of urgencyMust have a keen sense of attention to detail, taking the initiativeMust be able to pass a Federal Background Check and Drug testingProven experience in overcoming unexpected difficulties and using logical problem-solving skills.Ability to understand and empathize with customer s issues.Benefits:Paid trainingThe chance to work from home after the 4 month project is complete, if you are a good performer (Jan-April)Job Stability with Growth Opportunities - 95% of our support leaders have been promoted from within. We also will have work from home opportunities available after successful completion of this 4 month projectWide variety of part-time and full-time schedules availableShift differential for working hours between7pm - 9pmThe chance to further develop your skills and experienceTeleperformance is an Equal Opportunity EmployerAssociated topics: answer, call center representative, call center specialist, customer care, customer care specialist, customer service, customer service representative, phone, product support, service

Keywords: Teleperformance, Richmond , Customer Service Rep (Call Center), Sales , Richmond, Virginia

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