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Sales Operations Manager

Company: The St. James
Location: Springfield
Posted on: November 17, 2019

Job Description:

POSITION DESCRIPTION
The St. James is seeking looking for a Sales Operations Manager to join its Sales team at its flagship location in Springfield, Virginia.
The St. James is the premier sports, wellness and active entertainment destination brand in the country, with a mission to maximize human potential by designing, developing and operating sports, wellness and entertainment destinations that engage, inspire and empower people to pursue their passions and be their best at play, at work and in life. Our flagship development in Springfield, Virginia features a premium health club, celebrity chef-inspired restaurant, premium medi-spa, 20,000 sq. ft. active entertainment center, as well as an indoor field house with FIFA-sized field, two NHL-regulation sized ice rinks, 52-meter Olympic competition pool and much, much more. The St. James allows the whole family to pursue their passions in 30+ sports.
As the Sales Operations Manager, you will be a key contributor to functions essential to our sales productivity. These include reporting, planning, sales process optimization, and sales program implementation. This role reports to the Director of Sales and works closely with internal and external stakeholders to ensure that the appropriate objectives and priorities within the sales organization are supported. You must be a self-starter who enjoys a fast-paced environment with an affinity for optimizing processes and investigating data. This position is based out of our Springfield, Virginia location.
RESPONSIBILITIES

  • Manage the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization.
  • Recommend revisions to existing reports or assisting in the development of new reporting tools as needed.
  • Coordinate forecasting, planning, and budgeting processes within the sales organization.
  • Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning efforts.
  • Analyze sales performance and proactively identifying opportunities for sales process improvement and error reduction.
  • Work closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Monitor and report on Sales Team productivity and conversions.
  • Manage and execute the cancellation and member status change processes.
  • Serve as a Subject Matter Expert for daily sales operations.
  • Assist sales management in understanding process bottlenecks and inconsistencies.
  • Facilitate an organization of continuous process improvement.
  • Direct the use of enabling technologies, including CRM, for the sales team.
  • Monitor the assigned sales organization's compliance with required standards for maintaining CRM data.
  • Develop and perform internal daily audits to detect errors and ensure data integrity.
  • Build peer support and strong internal-company relationships with other key management personnel.
  • Support the safety of all members, guests and employees.
    QUALIFICATIONS
    • Bachelor's degree from a four-year college or university
    • 2+ years of work experience in an analytic, quantitative role
    • Proficiency in computer skills (i.e., Microsoft Word, Excel, and Power Point)
    • Strong analytical and reasoning skills--ability to define problems, collect data, establish facts, and draw valid conclusions
    • Experience documenting and analyzing processes, procedures, and/or policies
    • Prior Experience with CRM tools
    • Prior Experience in a Sales, Marketing, or Business Development function
    • Knowledgeable of safety training, procedures and best practices used throughout the sports and wellness industry

      ADDITIONAL INFORMATION
      For more information, please visit our website:
      The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.

Keywords: The St. James, Richmond , Sales Operations Manager, Sales , Springfield, Virginia

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